Prompt service! Getting a reply by the next day definitely puts you at ease, knowing that your concerns are addressed. Good product, good after sales service.. what more could you ask for!- ammar Singapore
Got it today!!!
Already calibrated with my distiller tank, it was fast, now operating with just a max. 0.3 degree overshoot and max. 0.1 deg. under, great! Tested with two eggs, perfect...
Thanks a lot for this wonderful equipment!!!
You should advertise more about the "Auto Tune" feature, that´s very important and all the cheaper/similar equip. simply don´t have it. Also, the automatic 110V/220V feature is highly important for many people...
Jose Luiz Oliveira, Brazil Oct/2012
I really have to admit that you got a great product there. Ordered the SVM last week, was delivered yesterday, after a simple auto calibration on my 10cup (very small) rice cooker I tried a 700g roast saddle of venison today. 3,5 hours at 57°C with a short roast on a grill afterwards (60 seconds per side).... never ate something that tender! I am really amazed. Every time I looked I had at most 0.1°C deviation which is astonishing for only one single auto calibration if you ask me.
Manuel Schweiger, Mexico NOV/2012
The SVM arrived from the other side of the world in about a week, which was pretty quick I think. Everything I could have expected was included. I was up and cooking within a minute and setting the machine was quite intuitive. Results have been better than I expected. I'm seriously considering buying another for making yogurt. I fermented one small container of yogurt and it was perfect, but I use the SVM almost every night and I can't bear to be without it. I would highly recommend the SVM and Frank's service. In fact, I have recommended it! Feel free to contact me directly on my blog at http://slow-cook.blogspot.com/.
Jason Rogers Port Macquarie NSW, Australia Customer Since: May 2011
Thanks so much for the prompt service and postage of my SousVideMagic (SVM). I was very impressed how quickly you responded to my emails, and also by the fact that you have a representative in Sydney to handle any aftersales services/ warranties. My SVM has worked flawlessly over the last month! Your representative in Sydney is so friendly and helpful!
Michael Tay Sydney, Australia Customer Since: May 2011
I love my SousVideMagic! I have been able to sous vide a variety of meats with different machines (slow cooker and a large turkey fryer) controlled with SVM and it works beautifully. When I had an issue with the machine, Frank at Fresh Meals was quick to respond and fixed it. I cannot think of any other company with such outstanding customer service. Thanks again.
Roland Los Angeles, CA Customer Since: May 2010
The SousVideMagic and FreshMealsMagic combo is easy to use, accurate and inexpensive. The more I use it, the more I want to use it because sous vide cooking is so versatile and such a time saver! The Fresh Meals Solutions customer service is amazingly responsive. Frank goes above and beyond to ensure complete customer satisfaction.
Andrew V. Texas, USA Customer Since: October 2010
The SousVideMagic 1500D / FreshMealsMagic 2000W combo is very versatile, fast ramping up, and makes very good stability possible with adequate PID tuning. The large 18L pot avoids significant temperature drop when adding cold food. See my last post in the “old” sous vide topic in eGullet forums. See also http://egullet.org/p1757579 and http://egullet.org/p1758780.
PedroG Switzerland Customer Since: 2009
Over the past 4 years, I have purchased from FreshMealsSolutions two SousVideMagic's (SVM) and several different size rice cookers. The SousVideMagic was so wonderful that I had to have another one for my house upstate. When I bought my first one, Frank was so attentitive and helpful by email, it was almost as though he was in the kitchen with me. With his help and advice, I have got through my fears and am now a confident sous vider. Frank's personal interest and patience was really appreciated. One of the advantages of sous viding with the SVM is that I can use it with different size cookers. I feel lucky that I chose the SVM when first investigating sous vide.
Robert Arnold New York City, NY Customer Since: 2008
I started off using SousVideMagic for my sous vide cooking and it worked really well. I've since given mine to my parents and bought one for my Mother-in-law, all who really love using them. I'd recommend SousVideMagic for anyone looking to get started with sous vide cooking.
Jason Logsdon from cookingsousvide.com Conneticut, USA Customer Since: 2009
We have been using the SVM 1500D for over a year, for both small test batches and large scale production. We have just ordered another unit to process gourmet cheeses. We have not had a single product failure, and highly recommend it for use with the Hamilton Beach 22 qt. Oven Roaster, as well as other large pots.
Moshe Kagan Los Angeles, CA Customer Since: January 2010
Could not be happier with my FreshMealsMagic and SousVideMagic! Frank is a delight to work with, the unit is perfect for doing larger items than I have been able to use sous vide for in the past. It heats up amazingly quickly and maintains perfect temperature. I also know that should I have any difficulties that Frank is a quick email away to help sort it out.
Kerry Beal Ontario, Canada Customer Since: September 2009
Bought a SVM/FMM 18L Combo. Great product. Great support. It’s a lot of fun to cook Sous Vide. Have you ever had a “melt in your mouth” tender pot roast served medium rare? Try it, you’ll love it!
Dan Brownstone Bloomington, IL Customer Since: July 2010
Sous Vide Magic was a relatively cheap and easy way for me to get started with sous vide cooking. I started with a SVM 1500C and a rice cooker and got a SVM 1500D with Fresh Meals Magic bubbler half a year later. The SVM is made very well, and is extremely versatile and precise.
Roger C. New York, NY Customer Since: September 2009
I purchased my SVM1500 years ago and I still use it to this day. If you have never cooked sous vide before and are on a budget, the SVM1500 is absolutely the way to go.
Pablo Escolar http://blog.medellitin.com/ Customer Since: February 2010
I am very pleased with the SousVideMagic 1500D controller, the unit is very well made and it is easy to get very accurate temperature control.
I am using a small slow-cooker and it keeps within 0.1 degrees C. A big advantage is the ability to use it in virtually any vessel!
P.S. The meat comes out superb!
C. Lloyd London, England Customer Since: April 2011
As the Executive Chef at Hotel Mortagne in Boucheville, Quebec, I personnaly own a FMM SVM 1500D combo unit. Since my purchase, I have been using it every time it’s possible to cook sous vide. It’s an affordable and very precise way of cooking sous vide. Even for professional purposes, the 220 V unit does the job every time, with precise result. Thank you for providing me an economical way to cook sous vide.
Yan Garzon Boucheville, Quebec Customer Since: August 2010
The SousVideMagic is a great product, works like a charm, and the customer service is really superior, both in the context of answering product questions, and also with sous vide questions. So far, I've already purchased three SVM 1500D!
Keith B. Edwardsville, IL Customer Since: February 2010
The SVM 1500D is a superb piece of equipment that really does allow you to sous-vide in anything. I've used a jam maker, a crock pot, a kettle and a tea urn. All got 0.1C precision and perfect results every time. This is better than the immersion circulators that I have used and I'm now a SousVideMagic evangelist.
Dave England Customer Since: February 2011
I've purchased the SVM and FMM combo. These machines are serious workhorses and can do what they set out to do. I've kept a bath controlled at temperatures for over 48 hours to great results with little to no loss of heat or water level with only the help of a towel for some top insulation. I do a lot of catering, and its helped me maximize my efficiency during service by cooking lots of items perfectly beforehand that simply need a final kiss of heat during service. Franks sensibilty with his customers is definitely first rate!
Jonathan Mendez New York, NY Customer Since: October 2010