Fresh Meals Solutions
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Returns, Refunds, Warranties

Returns, Refunds, Warranties

Fresh Meals Solutions (FMS) Return and Refunds Policy and Warranty

Thanks for your interest in the products and services of Fresh Meals Solutions ("FMS").

30 Day Return Policy:

If you are not satisfied with your purchase of with any of our Products, FMS's return policy allows you to return the Product(s) purchased by you directly from FMS after obtaining a FMS return material authorization ("RMA") during the 30 day period following date of shipment by FMS. If the Product is returned unused, undamaged, in its original condition, and in the original packaging in accordance with this policy, we will exchange it or offer a refund of the purchase price paid, which refund will be made by crediting the account used to make the original purchase. The RMA may be obtained by contacting This e-mail address is being protected from spambots. You need JavaScript enabled to view it . The Product must be received by FMS within 15 days after issuance of the RMA.

Shipping and handling charges and taxes paid (e.g., state, customs, VAT) are not refundable. You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to FMS. If you return Product to FMS (a) without a RMA from FMS, (b) beyond the 15 day RMA issuance period, or (c) without proper packaging, FMS retains the right to either refuse delivery of such return or charge you a restocking fee. The time to credit your account may vary, depending on processing time. Please allow a minimum of 1 week for FMS to credit the account used to make the original purchase.

All return goods must

use local postal system (No FEDEX, UPS or DHL) and

clearly marked "Return to Original Supplier for Refund - No Commercial Value".

Please also label your return equipment with your name and address, so it does not get lost in our lab.

 

One Year Limited Warranty

FMS warrants the Product, against defects in materials and workmanship under normal use for a period of One Year (365) DAYS from the date of purchase by the original purchaser ("Warranty Period"). Under this Limited Warranty, if a hardware defect arises and a valid claim is received by FMS within the Warranty Period, at its option and to the extent permitted by law, FMS will either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) exchange the Product with a new or refurbished Product. In the event of a defect, to the extent permitted by law, these are your sole and exclusive remedies.

Sensor: We always ship our sous vide controller with two sensors, the extra sensor is our way of honoring the warranty of only one sensor in case it fails during the first 12 month period.

A replacement Product or part assumes the remaining warranty of the original Product or ninety (90) days from the date of replacement or repair, whichever is longer.

Instructions- Warranty Service: To obtain warranty service, you must deliver the Product, freight prepaid, in either its original packaging or packaging providing an equal degree of protection, to the address specified by FMS. In accordance with applicable law, FMS may require that you furnish proof of purchase details before receiving warranty service.

This Limited Warranty does not cover the cost of returning the Product to FMS or vice versa; this is your responsibility.

 

Important Shipping Notice

Your return goods (for repair or refund) must by shipped through your local Post Office, (For example, USPS in the US, Canada Post in Canada, Royal Mail in UK, ... etc). Best use standard service to save shipping costs.

Any goods shipped using UPS, FEDEX, DHL or other courier companies will not be accepted and will be returned to sender.

If the parcel is delivered inadvertently, any resulting payment invoiced by the above express courier companies will not be paid and your returned goods will not be repaired and returned.

When returning items to us, please use your local post office to ship it and declare the contents of your package as  

"Return to Manufacturer for repair, NCV (No Commercial Value)".

 

Note: You may want to know why? For example, even if you declare the goods appropriately, UPS will still charge us brokerage and handling to the tune of 45usd for zero dollar customs! 

 

Return address

This will depend on your location. We will give you the return address closest to you. Please email us for this.

 

Contact us at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it  

 

 

 

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